Squashing Criticism vs. Improving Products

I wrote yesterday of Nicole Engard’s comment that the ILS was about as open and flexible as a brick wall. Today I learned that the vendor of that ILS had tried to squash her public criticism.

Not cool.

It’s pure speculation on my part, but what comes next? Surely no vendor would send Vinny over to bust an uppity biblioblogger’s knee-caps, but might they offer a customer a better deal if they could just help quiet down a critic within the customer’s organization?

Not speculation: how do we feel about vendors that will spend lavish sums of money to court potential customers, but do little to improve the product and regularly refuse suggestions that they open a round-table with technology leaders among their existing client-base?

John Blyberg‘s ILS Customer Bill-of-Rights is especially relevant here, but also, let’s think about our side of the relationship.

update: I keep forgetting to link to this public example of how bad our OPACs/ILSs are. Thanks go to David Walker for making me ROTFL.

The ILS Brick Wall

Nicole Engard last month posted about The State of our ILS, describing the systems as: I’d say it’s a like the crazy cousin you have to deal with because he’s family! It doesn’t fit, we are a very open IT environment, we have applications all over that need to talk to each other nicely and […] » about 300 words

Raging Arguments About The Future Of The ILS

I feel a little misrepresented by a post from Talis’ Richard Wallis claiming you don’t need technology for Library 2.0 – but it helps, but the company blog doesn’t allow embedded URLs, so I’m posting my comment here: Richard, please don’t misunderstand me. Technology is the essential infrastructure for Library 2.0. My point was that […] » about 300 words

Library-Related Geekery

Ryan beat me to reporting on the interesting new services at the Ockham Network (noted in this Web4lib post). The easiest one to grok is this spelling service, but there are others that are cooler. He also alerted me to a Perl script to proxy Z39.50 to RSS. Though for those more into PHP (like […] » about 300 words

ILS: Inventory or Search and Retrieval System?

There’s an interesting discussion going at LibDev about what our ILSs are. It all started with a discussion of what role XML and webservices could/should play with ILS/catalogs, but a comment reminded us that Vendor’s decisions about adding new features to products that have been around for 20 or 30 years sometimes edge towards lock-in. […] » about 300 words